We look forward to hearing from you

O[wa] intertwines the land of Oman and the craftsmanship of Kyoto into a single candy. It is an endeavor that quietly connects aroma and taste, East and West, tradition and innovation. We will carefully respond to every inquiry, whether it be feedback from our customers or consultations from business owners.

O[wa] is developed and supervised by PUREWELLS LLC in Oman, and PUREWELLS Japan handles sales and brand management in Japan. We will respond to your inquiry with the most appropriate person in charge.

Contact Us

Email: info.jp@wacandy.com
Operating Hours: 24-hour reception (Replies: Weekdays 10:00 – 18:00 / within a few business days)
Closed: Saturdays, Sundays, and national holidays / New Year holidays
Phone Number: To be announced soon

※Please note that it may take some time to reply after weekends and consecutive holidays.

Types of Inquiries

We accept all of the following inquiries via the same email address and form. Please include the type of inquiry in the subject line for a smoother response.

About Products and Purchases

We accept inquiries regarding product flavor, ingredients, quantity, delivery, defective products, etc.

Retail Stores / Wholesale / B2B

We accept consultations regarding sales at department stores, hotels, events, wholesale, OEM, and gifts.

Press / Media / Publication

We accept requests for interviews for newspapers, magazines, websites, television, etc., and provision of image materials.

Events / Collaborations

We accept consultations regarding pop-ups, collaborative products, use for filming, and brand collaborations.

Contact Form

Please feel free to contact us using the form below. We will generally reply within 2-3 business days.

Request for Contact

Name: Please clearly state your name if you are an individual, or your company name and contact person if you are a business.
Contact Information: Please provide the email address you wish to receive a reply to, and your phone number if possible.
Subject: It would be helpful if you could specify the type of inquiry, such as "About Purchase," "Wholesale Inquiry," or "Media Request."
Reply: We will generally reply within 2-3 business days. Depending on the content, it may take some time to confirm.

※For inquiries regarding food allergies, health concerns, etc., please be sure to inquire in advance for safety.

Business Information

Seller: PUREWELLS Japan
Chief Operating Officer: Tomoko Kojima
Location: 8F Wind Ebisu Building, 2-4-8 Ebisu Nishi, Shibuya-ku, Tokyo 150-0021 Japan
Email Address: info.jp@wacandy.com
Sales URL: https://wacandyshop.com
Brand Development and Supervision: PUREWELLS LLC (Oman)
Manufacturer: Iwai Seika Co., Ltd. (Uji City, Kyoto Prefecture)

※Details based on the Act on Specified Commercial Transactions are provided on a separate page.

About the Brand

O[wa] is a rare brand that weaves the highest quality Hojari frankincense from Salalah, southern Oman, and the traditional candy craftsmanship inherited in Kyoto into a single candy. It has been adopted as novelties for events by leading hotels in the Middle East, government agencies, and the national flag carrier Oman Air, and has delivered its aroma to the world through international exhibitions and luxury awards.

In 2026, PUREWELLS Japan was launched in conjunction with the full-scale expansion in Japan. With the desire to quietly bring the ancient scent of frankincense, which has been burned in places of prayer and healing, into modern everyday life, we will continue to move forward.

Frankincense in Everyday Life

O[wa] / Wacandy
Brand by PUREWELLS LLC (Oman) ／ Distributed in Japan by PUREWELLS Japan

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